Student Success Innovations’ services

Improving ASU processes and services to enhance student success

The Student Success Innovations (SSI) team provides consultative services to support units and colleges. By integrating strategic processes and ASU-approved technologies, SSI helps faculty and staff demonstrate leadership in academic excellence and accessibility, putting students at the center.

Schedule a consultation

SSI shares knowledge and collaborates with staff and faculty to boost student engagement and success.

Connect with us

Coordinated communications

Enhancing student services through improved communication and documentation systems

Examine communication systems to better serve students.
Provide communication support when rolling out new initiatives and include key stakeholders in the process.
Help colleges and units better document student narratives.
Act as mediators and consultants to understand the needs of the community and provide solutions.
Communicate more efficiently with students with technology products available.
Assist units to articulate and document their service processess

Financial aid communications challenge

Communicating financial aid information and options is overwhelming for students. Financial Services was looking for a way to better service students by offering the best information at the right time.

ASU’s solution

SSI meets weekly with Financial Services areas to ensure that students are getting the messages they need at times that best support learners in a way that is coordinated with other central outreach efforts. Learn more about coordinated communications and view our centralized outreach calendar.

Process improvements

Optimizing student support with data-driven insights, operational improvements and empathetic change management

Identify service gaps.
Test assumptions and paint a picture for better decision making using data.
Streamline and create efficiencies through process mapping and technology recommendations.
Manage ASU’s scale to be able to better support students.
Showcase empathy during the change management process, making sure that stakeholders feel cared for and their needs are met.
Introduce and provide uni-specific data through existing reports and dashboards and teach units how to access the data for better service outcomes.
Create a culture of continuous improvement, using data to monitor implementation an evaluate effectiveness.

Change of major challenge

The process was cumbersome and time consuming for ASU students to change their major, involving visiting multiple physical locations to go through the lengthy, paper driven process.

ASU’s solution

University Registrar Services collaborated with teams across the Office of the University Provost to roll out the use of Salesforce to create the Change Major form. This process included collecting feedback on technical solutions from colleges, communicating the roll out of the new technology, assisting colleagues who needed support and keeping key stakeholders abreast of the process change. Moving the form online also allowed ASU to start collecting valuable data related to students changing their majors.

Technology solutions

Leveraging technology and training to enhance communication, support and goal achievement

Make recommendations for technology products that can help units remedy pain points, aid communications challenges and achieve goals.
Automate what technology can do best so that staff can support students by doing what humans do best.
Provide individualised training to enable outcomes unique to each ASU unit.
Recommend and connect the right support individuals to find the right technology solution.

Student support challenge

An influx of students at ASU’s Edson College of Nursing and Health Innovation needed in-person support at the beginning of the fall semester, and staff were overloaded with student inquiries.

ASU’s solution

Staff at Edson College of Nursing and Health Innovation utilized a variety of different technologies, mainly the Salesforce Advisor Portal, in the summer to proactively answer students’ questions, prior to the start of the fall term. Consequently, due to the ability to proactively connect students with critical information, Edson staff reported that they had an easier and smoother fall semester start, lightening the load so that they could focus on incoming “new” students with greater needs at the beginning of the academic year.

Connect with us

Ready to make changes to your student engagement strategies? Reach out today to get started.

Get connected

Kim Marrone Beckert
Assistant Vice Provost
Undergraduate Education

Aaron Garriss
Director

Crystal Gustavson Miller
Director

David Whitaker
Director