As a unit within the Office of the University Provost, Student Success Innovations is uniquely positioned to work cross-functionally with academic and service units to engage with students wherever they are.
As ASU continuously strives for student success, core functions of our team include:
Student Success Innovations is a center of excellence for development, implementation and monitoring success.
Anne JonesVice Provost for Undergraduate Education
Need system access, training or support? The SSI team can help! Visit the product pages listed below or contact us to get started!
A delightful, digital companion, providing personalized and timely service that connects, informs, rewards, and assists every Sun Devil on their journey to success.
ASU’s enterprise appointment management system for academic advising offices and personalized online student booking portal.
Through clarity, care, and continuous innovation, ASU's enterprise chatbot supports our community in finding answers to questions and making meaningful connections.
A centralized system and suite of products to effectively and efficiently serve and communicate with students, faculty, staff, and the broader ASU community.
The SSI team offers consultative services to enhance student success by collaborating with faculty and staff to improve outcomes across academic and service units.
Students supported through Advisor Portal proactive outreach.
ASU Salesforce knowledge article views since launching in 2014.
ASU staff and student workers are actively using Case Management in enterprise Salesforce.
Academic advising appointments scheduled for students through E2E Achieve.
Messages sent to Sunny chatbot from students via text message, web chat and voice.
Student inquiries, issues, or service requests were received as cases in the ASU enterprise Salesforce org.
*According to data retrieved from various ASU systems in May 2025.